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American Behavioral Scientist, Vol. 2, No. 3, 14-17 (1959)
DOI: 10.1177/000276425900200305

5. Service Performance in Metropolitan Area Research

Charles Press

Michigan State University

Setting of measures and defining a standard are inextricably joined preludes to action on metro politan problems. When is a service "below stan dard"--When absolutist professionals say so, when below performance of a given city, when everyone agrees on the public safety? Here is a broad, im portant area of research that needs rationalization.


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